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FREQUENTLY ASKED QUESTIONS 
TERMS AND CONDITIONS (BOOKINGS/CANCELLATIONS/ VALIDITY)

FREQUENTLY ASKED QUESTIONS

About Made To Move Studio:

What are the benefits of small group classes offered by Made To Move Studio?

  • Our equipment-based group classes are kept cozy with only 3-4 persons in a class. Our mat + reformer combo classes will only have a max of 6 in a class.  This provides your Instructor more time to fine-tune your movements.

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What makes Made To Move Studio different from other fitness studios?

  • We are your one-stop fitness studio as we offer variety of group classes like Pilates, Yoga and Circuit Functional Training using sling suspension.

  • To ensure we are hitting your goals, an accountability review every 4 months is set or once your package is completed (whichever is earlier)

  • We also specialise in rehabilitation program such as massage and stretch therapy, Pre and Post Natal Pilates. 

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What kind of Massage Therapy do you offer?

  • Stretch and Sports Massage to release deep tissue & target tight area

  • You may also use your Private Classes or Package D to redeem a 60 min Massage Therapy

  • Arrive 5 minutes before class to prepare. Wear shorts and sports bra/bra top for women. You are encouraged to take a shower before the Massage Therapy as oils/lotion will be used.

 

I had a previous surgery, can I do Pilates or Yoga?

  • For as long as you have attained a medical clearance to exercise from your Doctor, we can help you to regain your strength and flexibility back. We will design a customised program to help you recover better and quicker. If you are ready to start, do register.

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Do you print receipts?

We are a socially responsible studio. We do our best to recycle for sustainability.  We appreciate if you would accept an E-receipts.

Safety Practices

​Made To Move Studio is committed to provide a safe and secure environment to both our staff and clients.

  • Our Instructors are certified to safely conduct Pilates/ Fitness. 

  • By availing our services, you declare that you are responsible for your health, welfare and safety and we trust you have made the necessary checks with your own doctor.  Made To Move Ptd Ltd will not be responsible for any pre-existing condition or new conditions developed before, during and after class, especially if undeclared.

  • Made To Move Ptd Ltd reserves the right to refuse anyone who does not respect the rules herewith; shows symptoms of illness with risk of transmission such as COVID-19; arrives before opening hours or refuse to leave after closing hours; who does not provide payment before/after your class; is disruptive or intoxicated at the studio; disrespects/ threaten to health and safety of both staff and/or customers. We reserve the right to NOT refund your classes or payment.

ClassPass Users

If you have booked via ClassPass, kindly follow the ClassPass rules on cancellation and rebooking. We are not able to change your booking.

No socks, No Class Policy for hygiene. Or purchase $30 per sock. 

If there's only 1 person in class, add $50 to convert for a Private Intro Class.

For your safety, the instructor will explain the pilates foundations at the start of the class, hence late comers will NOT be allowed. 

About Pilates:

I've never done Pilates, can I join?

  • Pilates is for everyone! We offer a Private Intro Class to start your journey. We highly recommend to invest on few private sessions to start if you not done Pilates before. This will allow us to teach the fundamentals and evaluate your body mechanics. 

If you are ready to start, please register.

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What’s the difference between Pilates and Yoga?

  • Pilates mainly focuses on core strength and spinal stability whilst Yoga emphases more on improving your flexibility. Though both requires mind and body awareness and mindfulness during practice.

 

Is Pilates recommended for men, too?

  • Yes, It was designed to improve flexibility, spinal stability, proper alignment and core strength for optimal performance. As of this day, even the well-known athletes like Novak Djokovic and David Beckham does Pilates as one of their exercise routines. 

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Is Pilates safe for pregnant women?

  • Pre-Natal Pilates can strengthen the pelvic floor. Please consult your doctor doing any exercise.  Our conditions to start Pilates-

    • First Trimester, if you have been active before pregnancy without any symptoms, you may start Pilates with doctors consent.

    • Second - third trimester, we welcome you to start Pilates

If you are ready to start, please register.

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When should I start Post-Natal Pilates?

To recover and strengthen your pelvic floor, we highly recommend to progress to Post-natal Pilates as part of your recovery.  

  • Natural birth, you may start in 4 weeks with doctors consent

  • C-section, consult your doctor or a pelvic floor specialist to start pilates in less than 12 wks of delivery - or start 12 wks after delivery.

If you are ready to start, please register.

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I'm New to Pilates:

As a first time client, what do I expect from the Intro session?

  • To create a customised program for you, we recommend a Private Intro Class which includes a postural assessment, sharing basic principles and a tailor-made exercise based on your assessment.

  • You and your instructor will set goals for your succeeding sessions and discuss if private or group classes will suit you.

  • Please arrive 5 mins earlier to prepare for your class ​

If you are ready to start, please register.

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How should I prepare for the class?

  • Wear semi-fit clothing that would allow for a full range of movement. Your instructor would also be able to make correct your posture during the Introductory Class.

  • Clean Grip Socks (not from shoes) are mandatory. No socks, no class.

  • Face towels are provided but feel free to bring your own towel/ mat

  • Water is provided, but please bring your own water bottle for sustainability

  • Bring a positive attitude and a smile ;)

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Class Bookings

  • All first-time clients of Made To Move Studio are recommended to attend an Intro Private Class at up to 50% off Private Class rates to assess your needs and goals.  This also gives you an overview of our method and learn how to use the Pilates equipment. We can then advise what kind of class is suitable for you.  Register here. 

  • ​If you are proficient with Reformer Pilates, you may book any  Reformer-Based group class. Otherwise, book an Intro Private Class 

  • Kindly share your medical documents prior to your first visit. Our instructor can then tailor-made your exercises based on your needs. Your safety is our main priority, so we would appreciate your transparency with any injury, or if you are  pregnant prior to starting your class. 

  • ​How to book?

    • Private class 1-1 or Duet Private 2-1 is by appointment only. You may schedule your classes in advance with your private instructor with a valid package. You will then receive an email confirmation upon booking. Unpaid pre-bookings will be canceled after 24 hrs.

    • For Group Classes, please check the latest schedule  

    • To book a Group Class, make sure you have purchased Credits 

    • Booking window is 2 hours before the class. For bookings after the 2 hour window, kindly call 88990354 to check availability.

  • Minimum head count to start the Group Class- 

    • 1 client to book the MTM ByDesign Equipment class

    • 2 clients for 3S, Reformer Based and Mat-Based group classes. If only 1 person booked, the class will automatically be converted to an MTM ByDesign Class for 16 credits.

    • For Single Class payments (without a package), Top up $30

  • A 10-min grace period is given, otherwise you will not be allowed to enter the class. Your class will be forfeited.

We do our very best to honour your request for instructors. If however, we cannot do so, we encourage you to try one of our other dedicated instructors as we work as one cohesive team. 

Promotional T&Cs:
 

Kindly read the T&C's of every promotion under "EXCLUSIVE" as they may or may not account under the general T&C's. If you have questions on the promos, please connect with us directly 88990354 before purchasing.

PRIVACY POLICY

Cancellation / Re-Schedule Policy:

LATE CANCELLATION (12 HRS BEFORE CLASS):

  • For all bookings ( Privates and Group Classes), we would appreciate a 12 hours notice for cancellations or a 5pm cut off time the day before your appointment - whichever is earlier. Otherwise, it is considered a "Late Cancellation" and will be charged a full session.

  • Each package purchased is entitled to 1x complimentary "Late Cancellation". This applies once to shared packages. This benefit does not apply to:

    • Single class sessions, introductory classes, any promotions and any item/ package less than $1,000

    • Cancellations less than 2 hours before any Private or Group Class

    • All morning group classes (8am-1159am)

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We appreciate your respect this policy to fairly pay our instructors and/or allow waitlisted clients to get a slot.

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  • Intro Private Classes require a 12-hr cancellation or forfeited

  • Should one of our instructors are on emergency or medical leave, we seek for your understanding that we may need to cancel last minute. You will not be charged for your session nor will we provide a free session in replacement for the class.

  • We understand that emergencies can happen, we will try our best to resolve the matter privately. Kindly Whatsapp us via 88990354 or email your concerns to hello@madetomovestudio.sg

REFUNDS/ SHARING/ VALIDITY OF PACKAGES

  • All services/ packages are strictly non-refundable.

  • For unforeseen  payments, you may convert/top up to any class/package. 

  • These packages can be shared with your personal contacts only:

  • Account Status: You may check the status of your packages by logging in to your Rezerv account. An admin fee of $20 will requested otherwise. We advise not to share your packages beyond your personal contacts

  • Expiry of Packages purchased before 1 August 2024

    • Packages are expired if you have NOT completed a class for 6 months straight; or have NOT informed us of your travel plans; or have NOT advised us to pause your package due to health reasons. Otherwise, there is no expiry of packages.

  • Expiry of Packages purchased starting 1 August 2024​ has a 12 month validity. Effective immediately.​​

  • Extension:To extend an expired Private or Credit Package, a re-activation fee of $35 or 7 credits, respectively for every 1 month. Promotional Packages are strictly not allowed.

DATA PROTECTION

TERMS AND CONDITIONS

T&C's are subject to change without prior notice. Kindly revert to this website for any changes.

By joining our studio and purchasing a package, you agree to the T&C's herewith-

FAQ: FAQ
T&CS

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